Privacy Policy – Protected VPN

1. No Activity Logs

We do not log, track, or monitor your browsing activity. This means:

• We do not log websites you visit.

• We do not log your IP address once connected.

• We do not log DNS queries, timestamps, or session duration.

Your online activity is private and remains private.

2. Minimal Diagnostic Data

To keep our service reliable and secure, we may collect limited diagnostic information such as:

• App crash reports

• Connection errors

• General performance metrics

This data is anonymised, non-identifiable, and never linked to your browsing activity.

3. Server Infrastructure

Protected VPN uses a network of secure servers to provide fast and private connections.

• Ownership: We lease infrastructure from trusted data centre partners.

• Regions: Our servers are located across the UK, EU, and other global regions.

• Security: All servers are operated under strict privacy and security controls.

  
  

4. Payments

• All subscription payments for Protected VPN are processed securely through trusted third-party platforms such as Apple App Store, Google Play Store, or other authorised payment providers.

• We do not process, access, or store your full payment card details.

• Depending on the platform you use, your subscription status (e.g. active, expired, renewal date) may be shared with us so that we can provide the service.

• Your payment details remain private to the payment provider you choose (e.g. Apple, Google, Stripe).

  
  

5. User Rights (GDPR)

If you are in the UK or EU, you have the following rights:

• Access: Request a copy of personal data we hold about you (e.g. your account email).

• Deletion: Ask us to delete your personal data.

• Correction: Request corrections to inaccurate or incomplete data.

• Portability: Receive your data in a portable format.

• Objection/Restriction: Object to or restrict certain types of processing.

To exercise these rights, please contact us at support@protected.co.uk

6. Data Retention

• We keep only the minimal data needed to provide the service.

• If you cancel your subscription or request deletion, we remove your account data.

• Diagnostic data is anonymised and not linked to you.

7. Contact Us

If you have questions about this policy or your rights, you can reach us at:

Protected VPN
CyberSentry Ltd
Ridown Building, Fulcrum 2, Solent Way, PO15 7FN, Portsmouth, Hampshire, UK.
Email: support@protected.co.uk

8. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the app or by email where possible.